Charles-Alexis Masse, the passion of being a plumber
After 10 years as a plumber in several residential and commercial companies, Charles-Alexis decided to found Pure Plomberie from his garage with only one service truck and a few customers.
While working with other plumbing companies, he noticed that customer service was not always a priority, that some companies did not have uniforms or literate trucks. That the long-standing (and still present in other companies) myth of the plumber, fat, dirty, poorly dressed with his buttocks showing, was still present despite everything.
Today, Pure Plomberie ranks among the best plumbing companies in the Greater Montreal and West Island area, with the goal of becoming, in the near future, the largest plumbing company in Quebec.
Pure Plomberie a réussi à pratiquement doubler son chiffre d’affaires chaque année depuis sa création et, aujourd’hui, compte maintenant une vingtaine employés, un entrepôt, deux bureaux d’affaires, plus de 15 camions de service et plus de 10 000 clients.
En 2024, l’entreprise a surpassé le plateau des 1400 commentaires rédigés par ses clients sur page d’entreprise sur Google et nous sommes nettement l’entreprise dans notre domaine qui en compte le plus dans le Grand Montréal. Preuve indéniable que le focus sur l’expérience-client et le service exceptionnel sont appréciés par notre clientèle.
Également à lire:
Pure plomberie souligne sa 10e année comme entrepreneur recommandé par CAA Habitation.
« I wanted to come up with a new approach, to give a different, easy, clean service experience. To give the customer the feeling that we are going to take good care of them. »
Charles-Alexis Masse
